VILLA SPECIALIST HOURS:
MON-FRI 8AM-8PM ET
SUNDAY 9AM-6PM ET

Tier Options

Bookings on Tier 1 are subject to a la carte mid-week housekeeping service at extra charge.

For those on Tier 3, the facility fee includes all the above as well as 24-hour access to the spa, a cook provided each morning for made-to-order full breakfast (cost of food additional), complimentary coffee, organic lemon grass tea upon request. If a dinner is prepared by our chef, use of herbs from organic garden. Board games, Kindle Fire with one title of choice, use of boardroom by appointment, Frette & waffle robes. Full Tier inclusions follow.

Your stay helps protect the environment. The Eco Serendib Beach Restoration Project reduces the carbon footprint while
protecting St. John’s coastline from erosion by planting indigenous trees at beaches. For each day of stay, we sponsor the planting of a tree by the Friends of the VI National Park. Ask us how you can contribute further to efforts.


Tier 1

  • Meet and Greet at the Villa upon arrival
  • Orientation of the villa including showing and demonstrating how things work in each of the rooms and the villa
  • Availability of Manager/Concierge on Duty via telephone and in person during pre- determined hours

Tier 2

  • Meet and Greet at the ferry dock
  • Open safari vehicle ride to the villa
  • ES signature arrival (piano, lemongrass tea, champagne, hors d’oeuvres, cold towels)
  • Orientation of the villa including showing and demonstrating how things work in each of the rooms and the villa
  • Daily refresher maid service. (Refresher is defined as making beds, cleaning the bathroom and emptying trash.) Please note as part of our mission we will be changing bed linen only once a week. Towels will be changed mid-week. Guests may opt out of this and we will make a $100.00 donation to our St. John beach restoration/tree planting project.
  • Concierge service is available upon request at no additional cost during pre-determined hours and via telephone.

Tier 3*

  • Meet and Greet at the ferry dock
  • Open safari vehicle ride to the villa
  • “At your service” butler style package. Professional staff available from 7am to 7pm each day. Hours can be adjusted according to guests’ wishes.
  • Butler style service includes:
    • Meet and greet upon arrival at the villa
    • ES signature arrival (lemongrass tea, champagne, hors d’oeuvres, cold towels)
    • Luggage placed in each room.
    • Show and demonstrate how things work in each of the rooms and the villa
    • Prepare snacks and beverages, provisioning costs additional
    • Pool towel and beverage service
    • Twice daily maid service in common areas
    • Morning coffee service complimentary
    • Prepare made-to-order breakfast as requested, provisioning costs additional
    • Prepare picnic lunch when needed, provisioning costs additional
    • Cook provided to prepare dinner for arrival day, provisioning costs additional
    • Beach towels and beach chairs prepared
    • Tidy dining table and kitchen morning and afternoon
    • Wash dishes and clean the kitchen sink
    • Kitchen oven cleaned upon request or mid-week if used and needed
    • Clean barbecue
    • Pack pool toys and dry off pool towels each evening
    • Personal laundry at the villa or coordinate two day laundry/dry cleaning service
    • Coordinate grocery shopping/provisioning
    • Organize daily maid service, evening turn down service
    • Daily refresher maid service to include making beds, cleaning the bathroom, sweeping and mopping floors, emptying trash and general straightening. Please note as part of our mission towels will be changed mid-week. Guests may opt out of this and we will make a $100.00 donation to our St. John beach restoration/tree planting project.
    • Your host, also known as assistant/butler/inn keeper (one staff member), will be available to you between the hours of 7 am – 12 pm and 2pm – 7 pm, and at other times via telephone. This is the person to go to for all needs.
    • Bell staff member available the day of arrival and departure.
    • Full service housekeeping staff will be available to attend to all of the above listed duties.
      • Housekeeping Staff #1
        • 8:00am – 12:00pm
        • 12:00 – 1:00pm Lunch Break
        • 1:00pm – 5:00pm
      • Housekeeping Staff #2
        • 10:00am – 2:00pm
        • 2:00 – 3:00pm Lunch Break
        • 3:00 – 7:00pm

*Please note, at least 30 days advance bookings are necessary for full Tier 3 service.

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